I have forgotten my KAIR account password. How can I get it back?
Losing KAIR account password does not deprive you of shopping because we have option for ‘shopping as a guest’ on KAIR online channel. To get back the account password please enter the username (your email ID) and click on forgot password link. You will receive a new password within one hour. Sometimes our mail might land in your spam folder. Please add our mailing addresses to your trusted senders list.
Which countries do you ship to?
KAIR currently operated online shopping in UAE only. There will be more countries that we will expand to. We will make an official announcement on this.
If the item that is delivered to me is different from what I have ordered who will solve the issue for me?
KAIR takes every measure to ensure timely and correct shipments on all orders. If there is any discrepancy that you have noticed we will be delighted to sort this out immediately. Customers may walk into any of KAIR stores directly with the ordered item and invoice to exchange it. One other way to solve this is by calling KAIR support team from the comfort of your room.
Please call 800 34633247 or mail to firstname.lastname@example.org
for immediate support.
I bought an item from KAIR and now willing to return it. What is the process for this?
I have placed an order on KAIR online but have not received any confirmation mail. How can I trace my order and its status?
We send an automated mail that ideally takes a few minutes to reach you after order confirmation but if you do not receive it with in a hour we suggest you look at you order history in ‘MY ACCOUNT’ section. If you can spot it there that means your order will be shipped. But if you still miss the order take help from our customer care support HERE
When I place an order, how long does delivery take and how much does it cost?
All orders in UAE are delivered between 1-3 days. All orders are equally charged for carrier cost with an amount of 23 DHS.
Where can I find about KAIR?
Information about brand KAIR’s origin, history, standards and business model is presented on this website. If you are interested in knowing more please get in touch with us directly. We share all suitable information. click ABOUT KAIR
Where are my KAIR products manufactured?
Most of our products originate from Indian subcontinent. We have research and design facilities globally. If you are interested to know the detailed information on any of our product please contact us at the lines mentioned in ‘CONTACT US’ section.
How does KAIR ensure that all the operations comply with standards?
KAIR employs substantial effort in auditing its operations and also the suppliers. The scope of audit is predetermined and regularly reviewed. This enables KAIR to stay on the track of pursuit of excellence.
I receive numerous emails and other forms of communication asking me to answer simple questions to win KAIR goodies, contests and concessional gifts.
Are these KAIR initiatives?
KAIR rarely would take such initiative but we suggest that you validate the authentication of such contests by visiting our OFFICIAL WEBSITE.
Is holding an account mandatory to shop on KAIR?
No. You may make purchases as guest also.
How can I change or cancel an order?
While we do not have provision for changing an order after it is confirmed, we suggest you immediately cancel it and place a new order. For information on cancelling an order - CLICK HERE
I've placed an order. Which courier service will deliver it to me?
We are at the moment associated with 'ARAMEX' for carrier service
Where is my nearest KAIR store?
For a complete list of KAIR store - please CLICK HERE
Why has my order been cancelled?
The reasons would be that your card issuer declined a payment or because we were not able to deliver the item to you for some other reason. In any case you will receive a communication from us on this. If the order cancellation is due to our inability to deliver the item to you then we credit the order amount to you.
How can I create a KAIR account?
You can easily create an account by choosing a username and password. You may use your email ID as username. Enter all necessary fields while creating the account.
I forgot my username/password. How can I gain access to my account again?
It is simple and easy. Click on the link ‘forgot password’. Your password will be sent to your registered email address.
By making affordable clothing solutions is KAIR compromising on the quality of products?
KAIR has a closely knit set of suppliers and ecosystem of marketers and manufacturers. It also employs a efficient logistics and supply chain. This enables KAIR to cut costs and bring affordable clothing solutions to market
Are all KAIR products safe to use?
Our manufacturing units are maintained compliant with many standards of environment. Eco-friendly processes are followed to ensure safety for the end user.
How should I take care of my KAIR products?
All apparels and products have a detailed explanation on this.
How can I pay?
Our online operations are now in UAE only and we accept Visa, Mastercard for payments.
I have placed an order and the chances are that I will be not home when it arrives. What will happen to the order?
You will receive a call from our courier and you could ask them to leave the order with your neighbor. One other way is to mutually decide on a near date for delivery when the courier will give you the order.